Refund Policy

30-day money-back guarantee speaks to the confidence in the quality of our products

NO REFUNDS AFTER 30 DAYS.

Please email support@terpen.net if there are any issues with the product you received and we are more than happy to speak with you.

If you feel that you are entitled to a refund on your purchase, please send your order back along with a receipt or proof of purchase within 30 days of receiving your product(s). After that time, per our return policy, we can no longer offer a refund or exchange. Partial refunds in certain circumstances may be granted at the sole discretion of the company.

Once your return is received and inspected, we will send a notification email. We will also notify you whether your refund has been approved. If so, the refund will be processed and a credit will be automatically applied to the credit card or original method of payment within 30 days.

No RMA is needed and the customer is responsible for return shipping costs.

LATE OR MISSING REFUNDS 
If you haven’t received a refund after 11 business days, please check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at support@terpen.net

EXCHANGES 
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@terpen.net before sending your item to us.

DISCLAIMER 
By making a purchase you are demonstrating a clear understanding that we are selling these products as is. These statements have not been evaluated by the FDA and are not intended to diagnose, treat or cure any disease, always check with your physician before starting a new dietary supplement program. We are committed to complete compliance with FDA regulations and as such, because these products have not been evaluated by the FDA, we make no claims as to any benefits for any products. If you decide to purchase our products, you are purchasing these products with the understanding the present status of said  products.